Visiting a long standing client, I was asked ”What are we going to do about the servers this time, Andrew?” Of course, the client was referring to the testing of their on-site server room …
Thermal Imaging Adding Value For Our Clients!
My initial response was to explain that as we only carried out a limited visual inspection of the server room last time, I felt that it really wasn’t a viable option for this round of testing and the safety of both the equipment, staff and premises.
“I really can’t stress the importance of a full visual inspection of all appliances!”
A ‘limited’ visual inspection cannot confirm if the cables have the right fuse rating in, if the terminals are tight and secure and, of course, some cables may and have been known to be dangerous as they are cheap counterfeit copies.
So the first option of server safety testing – the limited visual inspection – was not really an option this time around. The second solution is slightly more in depth, as I explain to the client; it means we will have to shut the servers down and test each appliance and cable.
Which of course means that the system will be down for a number of hours. With five server racks, I would estimate that two staff will be on site for at least 8 hours. This, of course, would have to be carried out at a weekend and would need someone to grant access to the server room and the building.
My client looked at me and the colour drained from her face. She knew that meant someone would need to come into the office to supervise the shutdown and ensure that the system is back up and running once testing is complete.
“As the building is also owned by a third party, permission for weekend access would have to be sought!”
You could see my client trying to look for inspiration, fearing the worst case scenario would either include paying staff wages for the weekend or having the company computer system shut down so the inspection could take place.
At this point I was able to offer a third option: I said “we could always carry out a Thermal Survey of the server racks which would identify any possible hot spots or dangers to the system.“
The client asked immediately what would be the impact on the business? I assured her that we could carry out the survey during business hours, without turning off the servers, so there would be no downtime. That also meant no one would need to work over a weekend! The question that followed was of course obvious: “how much will this cost?“
I told her the standard charge which included the safety report and would identify any potential dangers. Of course, we would not be responsible if no remedial repairs are carried out on any safety issues identified.
The client sat there and thought about it for a while. They decided that the cost of the survey would actually be less than paying for the IT department to come to work on a weekend, so I was told to go ahead with the survey and add it to the PAT testing invoice.
Adding value to our services, more importantly for our clients, we are able to offer an alternative solution to time/labour intensive server room testing which is actually very cost effective.
If you would like to know more about our Thermal Imaging Surveys call us on 0330 660 0264 or ping us an email and we’ll be in touch.
Until next time …