Why is it that things seem to change so quickly in less than a week? I received yet another headache from a client recently. Not a complaint, but a request for information above and beyond what I normally provide …
RIDDOR Policy – What On Earth Are They Talking About?
Last week I explained about my first ever complaint in my blog post called Lack of Experience and Professional Sense. One thing that I never said about it was that the engineers responsible for carrying out the work were myself and my colleague; both company directors and specialists in the field.
“Experience and professional sense has been on the top of our list for years!”
So onto this week then. Well, a few weeks ago, an existing client was contacted with regard to their annual testing of their building. I say ‘annual’ as this is their requirement for insurance. It is not always the case in testing of offices.
We quoted as requested, but were informed that we were too expensive. However about 10 days ago they changed their mind and asked us to carry out the testing during the week.
Now, my experience and professional sense kicked in. This client has in excess of 200 staff in a call centre and they are operational from 8am to 10pm every day. I did explain that to test during the day would mean up to 12 staff would not have access to their PC’s for a minimum period of 2 hours, while the desks are dismantled and cables are tested and everything is put back together. We have the IT department to thank for that as they love their cable management! However our client finally realised that this would not be cost effective and they could not allow this to happen, so we returned to the weekend testing as we already suggested.
We were due to start the testing at 6am on the Saturday and on the Friday evening, just after 6pm, I received an email requesting that we send copies of our health and safety policy, Information about independent assessment of health and safety competence, accident statistics and RIDDOR policy. Oh! And our Environmental Management system/policy.
Wow! Some of the items they requested I didn’t even understand! However, on calling a couple of contacts, they explained that this sort of request is only legally required if, as a company, I employ more than 5 staff. I’m not quite there yet and only employ myself full time, but have 3 subcontractors as well, so we do not legally require this Management System in place for Health and Safety purposes.
So what do I do? Should I consider putting this type of Health and Safety Management system in place as we are growing or forget about it and no longer work for this client?
I cannot really decide. After all, they have already said we were too expensive, so could we go through all this process and pain and next year they go elsewhere anyway? I don’t know what to do. One thing is for certain, we will carry out the testing to the standard required and also make sure that we are professional with our approach to the testing.
“That will also include the Thermal Image Surveys that we have been requested to complete in their server room!”
If you want to discuss your testing requirements and Thermal Image Surveys, please do call on 0330 6600264 or click here to email me and I’ll get back to you as soon as I can.
Until next time …