It’s here – We did it
A little over 12 months ago FTS Safety Solutions started on the long and winding road to securing ISO 9001 certification.
FTS are ISO 9001 Certified
Over this time, we have put various procedures into place for a Quality Management System which has met with the requirements needed for ISO 9001 certification. During the 12 months we went through an internal audit and picked up one minor non-conformance. It was something so simple that I really wanted to kick myself, but with the support of “All About Quality” we corrected the procedure and moved forward.
2015 came and went, January arrived and our first assessment loomed, we were informed who our BSI assessor was going to be and were even sent a timetable for the day. On reading the timetable I noticed that we were going to have to supply lunch, what!!! Panic set in and I only hoped that the quality of the lunch didn’t have any reflection on the assessment. I knew this was only a pre assessment but it was the yes or no break point to move forward to the actual assessment stage.
So my years of working in a bakery when I was younger, came to the forefront, bread, butter fillings at the ready I set to work, I catered for the 3 persons, thought I did really well with a selection of sandwiches, nibbles, crisps and a fruit all plated on silver flats. Well that turned out to be a waste of time, the pre-assessment was completed before 11.30am. The auditor and my consultant both left, leaving me with food for 3 people, oh well I ate well that day. Later that afternoon we received the positive response, that we were ready to progress to the main assessment and audit in March.
The two days leading up to the main assessment were extremely tense, the number of times I checked the processes to look for a simple spelling mistake. Then the day before the audit, I get a call from the Auditor, initially panic set in, but I need not have worried, he was only asking if we could start at 8.00am instead of 9.00am. This is fine with me, after all in our business we are happy to work at strange times and it wouldn’t be the first time I have started at 6am.
We had that same timetable sent to us, so for the second time in two months, I stepped into my chefs’ whites and produced a lunch worthy of 3 people. I was ready, the audit started, heck was I in panic mode, questions being asked, responses being noted, suggestions being made, which was nice and it made the day a lot easier. The BSI people are not ogres, they do actually help with some sensible advice, well they have been doing the auditors for a while and can offer solutions. With starting early, we were able to finish before lunch but yet again my lunch skills were not tasted. Did they know something or not, still I ate well again.
On leaving the auditor informed me that he would get the report to me later that day, but he did say that it appeared to be a positive outcome. Two days later the report finally arrived, email problems were at fault, but we were given 6 minor non-conformances which we had to come up with a plan to rectify and submit to the auditor which we did and as a result we received our certificate which proved that FTS Safety Solutions Ltd is now Certified to ISO 9001 by BSI under certificate number FS 640431.
Well done team!
Until Next Time
FTS Safety Solutions Ltd – PAT Testing – Fixed Wire Testing – Thermal Imaging Surveys – Emergency Lighting Inspections – Fire Extinguisher Servicing – Fire Alarm Maintenance – Health and Safety Training – Risk Assessments – Cable Management – Commercial Microwave Testing – Fire Door Inspections – Legionella Risk Assessments
Tel: 0330 6600264 Email: [email protected]