Just over a week ago, as I was returning home, I pulled up onto my drive and was followed by a car pulling up and blocking my exit. Ok, so I was a little annoyed, but remained calm and professional …
Fire Extinguisher Solutions
The gentleman got out of his car and started to ask if I sold Fire Extinguishers? As a friend said to me jokingly, “did you explain that’s what it says on the van?” However, I refrained from being that sarcastic.
He then proceeded to explain that he had just moved into new business premises and needed to have Fire Extinguishers fitted. Although he could have just purchased them from me, they would not have had their first commissioning service and also they may not be suitable for the area.
“There’s nothing worse than putting a water based extinguisher in a server room!”
I explained that it would be better for me to come to his premises and see where they should be sited, but at the same time fit and commission said new extinguishers. The client requested that we carried out the installation on a specific date and at an agreed arranged time. After a walk around we were able to install fire extinguishers suitable for the area and of course its usage. The client was happy as we took that part of his need into our capable hands.
Now, there is nothing wrong, while on site, doing a little bit of talking to the client is there? And as I was able to explain some of the other services that we offered, I was quite happy to book said same client into the diary for some PAT testing too!
“Nice little bit of upselling there!”
A similar thing happened when I took a trip to the dentist recently. While in the waiting room, I noticed that the Fire Extinguishers were not only out of date, but they had the wrong signs associated with the relevant Extinguisher.
So when I saw my Dentist, I asked him if I could leave a business card and explained that I noticed that his extinguishers were out of date and the signage was incorrect. What he told me next annoyed me even more … they’d only been serviced a few weeks ago!
In which case, the company in question failed to correctly annotate the date on the service history and also check the signage for the extinguisher. Some of the responsibility should also fall on the duty holder of the business as they should also carry out a check on the equipment as part of a monthly check. Well fingers crossed we may be able to discuss their requirements next year along with a bit of upselling to the other services that we can offer them!
“I am seriously concerned about the number of business premises who are failing to carry out their monthly fire checks!”
If they did, some of them would surely notice that the wrong signs have been left in place for the type of extinguisher, or is it that my clients have the responsibility to ensure the premises are checked monthly, but they do not really understand what they are supposed to do?
Until next time …Find out more about Fire Extinguisher sales, commissioning and servicing by calling me today on 0330 6600264 and I can answer any questions you may have.